Frequently Asked Questions
What forms of payment do you accept?
Cash, Credit/Debit, Apple Pay, Cash App, Venmo or PayPal. Credit/Debit are preferred. We do not accept checks.
If I sign up for recurring services, am I locked into a contract?
No. We do “Service Agreements”. That just means we agree to do, or not do, the whole house or certain rooms at the frequency and price we agreed upon. You are free to terminate services at any time!
Can I get a quote/book online?
You can request a quote online using one of the Request A Quote buttons on this site.
Can I get same-day service?
No – More often than not our schedule is full a few weeks out. It is best to plan ahead!
Can I trust whoever comes into my home?
All our employees are background checked, bonded and insured! We also make sure they are friendly, enjoy animals being underfoot and know how to field questions from curious 3 year olds!
Do I have to leave while you clean?
Absolutely not! We LOVE our clients. For us, it is all about the relationship we have with you. While it does make the clean go faster, it is whatever you are comfortable with. We will never demand that you leave your own home.
Do I need to give you a key?
We prefer to have a way to get in, whether that is by key, unlocked door or garage code. The choice is yours. Your information and keys are safe with us. We can also provide you with a lockbox!
Do you charge a cancellation fee?
Same-day skips will be charged $75.
What if I'm not happy with my clean and want a refund?
The short answer is; we do not provide refunds for services rendered. However, we have a 100% Happy Client Guarantee in place that ensures you will be absolutely delighted with us! We will return by the end of the next business day to reclean whatever was missed!
Can I add a tip?
Tips are always appreciated, never expected. If you would like to treat your hard-working cleaning staff to a tip, leaving cash is the most convenient for all.
If you would like to add a tip to your credit card transaction, you may do so by adding it to your scorecard at the end of your clean! If we have already run your card, it will come through as a separate charge.
Will I get the same team each cleaning?
Our scheduling coordinator will do her best to assign the same team each clean. This is not ALWAYS possible due to cleaner illness/family obligations.
Typically, we will have 3-4 people familiar with your home, so that at each visit, there is someone who is familiar with your home and your needs.
We train each employee the same, and whoever is assigned has access to specific needs to your home. If your preferred cleaner or team is not available, our goal is for the result of your cleaning to be the same.
What cleaning products do you use?
We developed our own product, Citrus Tidal Wave, or CTW for short! CTW is an all-natural, all-purpose, environmentally friendly cleaner, made with plant-based soap, and essential oils. Perfect for those who prefer green cleaning! We also use baking soda, peroxide, rubbing alcohol, and vinegar.
How much does cleaning cost?
We do not have one-size-fits-all pricing. Our prices are based on square footage, type of cleaning desired, number of people & pets, your home’s unique needs, and if choosing recurring services, frequency. Frequency is a factor because one week’s worth of gunk and grime is significantly easier to remove than 4 weeks, 3 months, 6 months, etc.
Do you give discounts for referrals?
Yes! As a small business, we LOVE referrals! You can earn up to $150 per referral! $50 for a one-time clean, and another $100 if they sign up for recurring services, and complete at least 4 maintenance cleans!
Why are your prices higher than other companies?
We offer the most thorough, detailed deep cleans and maintenance cleans around. Most companies have a base price, then upcharge you for everything else. Everything we do is included in one price. Whole rooms or levels can be deducted, however, all tasks will be completed in the rooms that we are cleaning.
What happens if I want extra services?
Extra services requested are welcomed, although we do ask that you notify the office prior to your scheduled service so we can allot the necessary time for these services AND you can approve of the extra cost.
How do you handle pets?
You don’t have to put your pup in a crate or lock your cat in a room just so we can clean. We LOVE animals.
Our crews will love on your furbabies as if they are their very own! Most pets think we are there to play with them… we don’t tell them any different. 😉
We prefer to play with your babies but if they would prefer to take off a hand rather than shake it, please put up any pets that are not guest friendly.
Do you deal with pet messes?
We know that pets have accidents and/or get sick occasionally. However, Animal/Pet messes are the client’s responsibility.
NOTE: We love that your pets are family and may have full reign of your home! However, please understand that we are not responsible for hair shedding and/or messes your pet may make in a room AFTER the cleaner has completed an area and moved on.